Effective Date: April 11, 2025
At BeautyDust Cosmetics, your satisfaction is our priority. Since we offer natural and skincare products, we follow a transparent yet careful refund and replacement policy to ensure your trust and confidence in our brand.
1. No Return Policy
Due to the nature of our products (natural skincare/clay products) and for hygiene and safety reasons, we do not accept returns once a product is opened, used, or tampered with.
Please read the product description carefully before placing an order.
2. Damaged or Defective Products
We ensure every product is quality-checked and securely packed before shipping. However, in the rare case that:
- The product is damaged during transit
- You receive a wrong or defective product
Please notify us within 48 hours of receiving your order.
To request a refund or replacement:
- Email us at beautydustc@gmail.com
- Mention your Order ID
- Attach clear photos of the damaged/incorrect item and the packaging
Once verified, we will either:
- Issue a full refund, or
- Ship a replacement product at no additional cost
3. Refund Eligibility
You will be eligible for a full or partial refund only under the following conditions:
✅ You received the wrong product
✅ The product was damaged during shipping
✅ The item was expired (although unlikely with Multani Mitti)
✅ You raised the issue within 48 hours of delivery
We reserve the right to refuse a refund request if:
- The product is used/opened
- The complaint is raised after 48 hours
- No valid proof (image/video) is provided
4. Refund Process
Once your refund request is approved:
- Refunds will be processed within 5–7 business days
- The amount will be credited back to your original payment method
5. Order Cancellation
- You may cancel your order within 2 hours of placing it, provided it hasn’t been shipped.
- Once shipped, orders cannot be cancelled or refunded unless covered under the “Damaged or Defective Products” section above.
6. Contact Us
For any refund-related concerns, please reach out to our customer support team:
📧 beautydustc@gmail.com
📞 Support timings: Monday to Saturday, 10:00 AM – 6:00 PM (IST)